Term & Conditions

 

 

CASA d.o.o.

Address: Štihova ulica 13, 1000 Ljubljana

Tax number: SI34828788

Registration number: 564217000

CASA d.o.o. is responsible for managing the website www.casamedical.eu and is the provider of e-commerce services. These terms and conditions of use describe the operation of the website, define the rights and obligations of the users of the website’s content and products, and govern the relationship between CASA d.o.o. and the users. Users of the website are bound by these terms and conditions of use, which are published and accessible to all users and visitors of the CASA d.o.o. website.

Website Content Description The CASA d.o.o. website offers the following content:

Information about medical, beauty, and cosmetic products provided by CASA d.o.o.

General information on how to purchase products, access support, and contact details.

Types of Users

Visitors of the CASA d.o.o. website who browse its content have the status of guests. As guests, they can view all informational content on the website and submit inquiries about the products offered.

Protection of Personal Data

CASA d.o.o. is committed to the permanent protection of all personal data of users in accordance with the Personal Data Protection Act, the EU General Data Protection Regulation (GDPR), and other laws and regulations governing data protection.

Limitation of Liability

CASA d.o.o. strives to provide accurate, clear, and high-quality information on its website. However, all published content is for informational purposes only. CASA d.o.o. assumes no responsibility for the accuracy or potential errors in the information provided. The primary purpose of the website is to inform the public about the products provided by CASA d.o.o., educate users, and facilitate effective communication between interested individuals and CASA d.o.o. Users follow the recommendations and advice provided at their own risk. CASA d.o.o. assumes no criminal or civil liability for misunderstandings or incorrect interpretations of the information, nor for any self-diagnosis or decisions made based on the website’s content.

Product Purchasing

• Customers can purchase products offered by CASA d.o.o. via:
• Telephone: +386/70-245-862 during working hours at CASA d.o.o., Štihova ulica 13, Ljubljana.

Product Information

CASA d.o.o. ensures that all products are described as accurately as possible. However, CASA d.o.o. reserves the right to modify product descriptions, prices, and availability without prior notice. Customers are encouraged to contact CASA d.o.o. for detailed product information before making a purchase.

Right of CASA d.o.o. to Decline or Postpone Orders

CASA d.o.o. reserves the right to decline or postpone order fulfillment in the following cases:

• If the requested product is out of stock.
• If incorrect or incomplete customer information is provided.
• If payment is not completed successfully. In such cases, CASA d.o.o. will inform the customer promptly and propose alternative solutions where possible.

Customer Responsibilities

To ensure a smooth purchasing process, customers must:ct information before making a purchase.

• Provide accurate and complete contact and payment information.
• Follow the instructions for product use as provided by CASA d.o.o. or the manufacturer.
• Inform CASA d.o.o. of any issues with the purchased products promptly.

Payment Methods

We offer the following payment options for our products:

Bank Transfer: Pay via bank transfer based on a proforma invoice provided after placing an order.

Complaints and Disputes

CASA d.o.o. strives to provide all products professionally and in compliance with applicable standards and laws. To ensure customer satisfaction, we have an effective complaints handling system.

Users can submit complaints via:

• Phone: +386/70-245-862
• Email: info@casamedical.eu

Complaints must be submitted within 30 days of receiving the product. All complaints are handled confidentially. CASA d.o.o. aims to resolve disputes amicably and values feedback from customers to improve services. Customers’ rights under applicable consumer protection laws are fully respected.

Return and Refund Policy

Products purchased from CASA d.o.o. can be returned under the following conditions:

• The product must be unopened, unused, and in its original packaging.
• The return must be initiated within 8 days of receiving the product. Refunds will be processed within days after the returned product has been received and inspected. Shipping costs are non-refundable unless the product was damaged or incorrectly delivered.

These terms and conditions are effective as of the date of publication. CASA d.o.o. reserves the right to amend these terms without prior notice. Continued use of the website after such changes constitutes acceptance of the revised terms. We recommend regularly reviewing the terms to stay informed of any updates.

CASA d.o.o. Ljubljana, 6.1.2025